ADR or ‘Alternative Dispute Resolution’ is a collection of processes used to resolve conflict or disputes informally and confidentially.
ADR provides alternative processes, such as mediation or arbitration, to resolve a dispute without restoring to legal action, to a Tribunal, or to more adversarial HR process such as Grievance procedures.
ADR provides practical solutions and can be faster, cheaper, less formal and less confrontational than traditional processes. The ADR process can improve communication, provide long-lasting solutions, help avoid conflict and give parties control of the outcome.
We are committed to raising awareness of Alternative Dispute Resolution (ADR) in managing disputes; as a social enterprise we pay salaries but don’t take dividend and we re-invest profits back into our mission and social need.
Yes, all our team are fully trained by accredited providers, in addition our mediators have many years’ experience in their field of expertise. Each Mediator has a variety of specialist areas of training and experience, though all can mediate across most areas.
Our trainers for accredited courses are professional trainers, usually from Queen Margaret University Edinburgh. Trainers for short courses without formal accreditation have undergone training and assessment to deliver their courses.
Yes. Confidentiality underpins all of our service. From the time you contact a mediator to ask about mediation until the mediation is over, everything said is confidential, and early in our process we will formally contract confidentially with our clients.
We also operate with a clear ethical wall between our partners, especially where clients are personally known to member/s of our team.
Research undertaken by National Family Mediation mediation five times cheaper and four times quicker than the traditional legal route. That benchmark is similar across all sectors, though in our experience, savings are higher.
We operate on an hourly rate, or we can agree daily rates. Our standard hourly rate is the equivalent of that set by local Government for Mediation in the Third Sector.
As a social enterprise, we can also provide pro-bono and low-bono services, generally on a sliding scale equivalent to the legal aid system.
Yes – if the client wants their lawyer present we are happy to work with them in a structured way. We have many partnerships with lawyers to do just this.
Lawyer assisted mediation can be useful if you feel nervous about negotiating or discussing issues. It is also useful if there are difficult legal issues to be resolved.
A mediator is a neutral party who can provide legal information but does not give legal advice and does not “represent” any party. A mediator is truly impartial to all parties, seeking a ‘win-win’ outcome where all parties achieve success beyond compromise.
A mediator will not go to court and argue for or against any party. A lawyer is duty bound to represent only one party, and cannot represent two parties, seeking to protect the position of their client with a ‘win-lose’ objective.
Mediation is a ‘kinder option’ and keeps the control with the clients. It is much quicker, costs are controlled and can be reasonably accurately estimated, costs are lower per hour, and the objective of mediation is to meet your needs.
A mediator is impartial whereas a lawyer is partial, because of this we help all parties reach agreement that works for them. We aim for a win-win outcome, not win-lose.